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National Minimum Wage Compliance

BusinessLast reviewed: 1 April 20255 min

The National Minimum Wage (NMW) and National Living Wage (NLW) are legal minimums — not guidelines. Underpayment is a criminal offence and HMRC actively enforces compliance. Many employers underpay unintentionally through salary deductions, unpaid working time, or incorrect worker classification.

Key points

  • From April 2025 the National Living Wage (for workers aged 21 and over) is £12.21 per hour.
  • HMRC can investigate underpayment and issue notice of underpayment requiring arrears plus a penalty of up to 200% of the arrears.
  • Common causes of accidental underpayment include unpaid travel time, deductions for uniforms, and salary sacrifice schemes.
  • Apprentices have their own minimum wage rate — different rules apply during the first year of an apprenticeship.

Current Rates and Who They Apply To

The minimum wage rates from April 2025 are: £12.21 per hour for workers aged 21 and over (the National Living Wage); £10.00 for those aged 18–20; £7.55 for under-18s (above compulsory school age); and £7.55 for apprentices in their first year or under 19. These rates are reviewed annually by the Low Pay Commission and take effect each April. Workers are entitled to the NMW regardless of how they are paid — hourly, daily, weekly, or as an annual salary.

Almost all workers are entitled to the NMW, including part-time workers, agency workers, casual workers, and workers on zero-hours contracts. Genuine self-employed individuals are not workers and are not entitled to the NMW — but misclassifying an employee or worker as self-employed does not change the legal entitlement. HMRC and employment tribunals look at the reality of the working relationship, not the label given to it.

Common Causes of Accidental Underpayment

Many employers underpay unintentionally. Common pitfalls include:

  • Unpaid working time: travel time between work sites, time spent in mandatory training, time on-call at the employer's premises, and time spent waiting for work may all count as working time for NMW purposes
  • Deductions from pay: deductions for uniforms, tools, accommodation, or shortfalls (e.g. till shortfalls) reduce NMW pay and can cause underpayment even when the headline rate appears compliant
  • Salary sacrifice schemes: if a salary sacrifice reduces an employee's pay below the NMW, it is unlawful — workers on or near the minimum wage cannot participate in salary sacrifice schemes
  • Tips and service charges: since April 2024, tips and gratuities paid through an employer cannot be used to make up the NMW — they must be in addition to it

Enforcement and Penalties

HMRC enforces the NMW through targeted and complaint-driven investigations. If underpayment is found, HMRC issues a Notice of Underpayment requiring the employer to pay all arrears (calculated at current rates, not the rates at the time of underpayment) and a civil penalty of up to 200% of the arrears (minimum £100, maximum £20,000 per worker). Persistent or deliberate underpayers can be prosecuted, fined, and named on the government's public NMW naming scheme.

Employees can also bring claims in the employment tribunal or civil courts for NMW underpayment. There is no cap on NMW arrears claims. Keep payroll records for at least six years so you can demonstrate compliance if investigated. HMRC has the power to inspect payroll records and interview workers without notice.

Frequently asked questions

Do volunteers and work experience students get the NMW?
Genuine volunteers (who receive no payment beyond expenses) at genuine charities or voluntary organisations are not workers and are not entitled to the NMW. Work experience students on short placements as part of a UK-based education course are also exempt. However, if someone is doing productive work that benefits the organisation and is not genuinely voluntary or educational, they may well be a worker entitled to the NMW. The label "volunteer" or "intern" does not change the legal position — the reality of the arrangement matters.
What records do we need to keep?
You must keep sufficient records to show you are paying at least the NMW. The records must be kept for at least three years (though six years is advisable to align with HMRC's general investigation powers). Records should include hours worked, rates paid, and any deductions. Workers have the right to request access to their NMW records, and you must provide them within 14 days of a request.
Our worker is on a salary — do we still need to check NMW compliance?
Yes. For salaried workers, divide annual salary by the number of hours they are required to work (including any additional hours worked in practice). If the resulting hourly rate is below the relevant NMW rate, you are underpaying. Overtime, additional hours required by the employer, and mandatory unpaid tasks all count. Review minimum wage compliance each April when rates change, and whenever you change contracts or salary levels.

Official bodies and resources

HM Revenue & Customs

Government

Responsible for collecting taxes, paying some forms of state support, and administering national insurance.

Advisory, Conciliation and Arbitration Service

Government

Provides free, impartial advice on workplace relations and employment law, and offers early conciliation before tribunal claims.

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Disclaimer

This information is for general guidance only and does not constitute legal advice. You should seek qualified legal help if your situation requires it.