Moving Out of a Rental Property

Good preparation in the weeks before you move out will protect your deposit and ensure a smooth handover. Key steps include:

• Review your check-in inventory: Compare the current state of the property against the check-in inventory. Identify any damage you have caused (beyond fair wear and tear) and decide whether to repair it yourself or declare it. DIY repairs done poorly can make things worse — for significant damage, consider whether a professional repair is worth the cost.
• Deep clean: Clean the property thoroughly — inside ovens, fridges, and dishwashers; skirting boards and window sills; bathrooms; and carpets if soiled. The standard required is the same as at check-in. If the property was professionally cleaned at the start (and you have the receipt), you may be expected to return it to the same standard.
• Repair minor damage: Fill small holes from picture hooks, touch up paint where you have made marks, and repair any minor damage within your ability to do so.
• Return all keys: Collect all keys, fobs, access cards, and parking permits. Losing keys typically results in a locksmith charge.

On your last day, before handing back the keys:

• Take date-stamped photographs: Photograph every room, every wall, ceiling and floor, all appliances, all furniture (if furnished), and any pre-existing damage noted in the check-in inventory. Ensure the date is visible in the file metadata or use a camera with visible date-stamp.
• Read the meters: Take readings for gas, electricity, and water and photograph them. Keep a record for your final utility bills.
• Attend a check-out inspection: If possible, arrange for the landlord or agent to inspect the property with you present. Ask for a copy of the check-out report. If they are not available, ask them to confirm the check-out by email once they have reviewed the property.
• Return the keys formally: Hand keys back in person and get a written receipt, or use recorded delivery. Keep proof that keys were returned on the last day of the tenancy.

After handing back the keys:

• Notify utilities: Contact your gas, electricity, and water suppliers with your final meter readings and move-out date. Ensure final bills are issued to your new address.
• Redirect your mail: Set up a Royal Mail redirection to your new address. Cancel any subscriptions or services delivered to the old address.
• Update your address: Notify DVLA, HMRC, your bank, your employer, the electoral register, and any other relevant bodies of your new address.
• Chase your deposit: Your landlord should return the deposit within 10 days of agreeing the amount. If they propose deductions, review them carefully against your check-in and check-out records. Challenge any that are not justified — use your deposit scheme's free dispute resolution service.