Discretionary Housing Payments

To apply for a DHP, you must already be receiving Universal Credit housing element or Housing Benefit. DHPs are specifically designed to fill gaps in housing support, including situations where:

• Your rent exceeds your LHA rate (Local Housing Allowance) and you cannot reduce your rent or move
• The benefit cap has reduced your housing element below your rent amount
• The bedroom tax (under-occupancy charge) has reduced your housing element
• You need financial help to pay a deposit or rent in advance to secure new accommodation
• You have exceptional circumstances causing short-term housing cost difficulties

DHPs are not a permanent solution — they are typically awarded for a fixed period (often 3–12 months) and you may need to reapply. The council will usually ask what you are doing to improve your financial situation or reduce your housing costs over time.

Apply directly to your local council's Housing Benefit or benefits team. Most councils have an online DHP application form. Your application should explain:

• Why your housing costs are not covered by UC or Housing Benefit
• Your monthly income and essential outgoings
• Why you cannot reduce your costs or move to cheaper accommodation
• Any special circumstances — such as disability, caring responsibilities, or children's school placements — that make it especially important for you to stay in your current home
• What steps you are taking to improve your situation

Councils are more likely to award DHPs where there is a clear genuine need and where the applicant is taking reasonable steps toward financial independence. Evidence from a social worker, health professional, or school can strengthen your application.

If your DHP application is refused, you can ask the council to review its decision. Unlike benefit appeals, DHPs cannot be appealed to an independent tribunal — the council has the final say. However, a review request may succeed if:

• You can provide additional evidence the council did not consider
• The council did not follow its own DHP policy
• Your circumstances have changed since the original decision

If you disagree with how the council has administered its DHP scheme, you can complain to the Local Government and Social Care Ombudsman (LGSCO) — though this is about process rather than the merits of your case. Citizens Advice can help you write a review request and explore alternative sources of help if the DHP is not available.