I Need to Claim Universal Credit
If you are on a low income, out of work, or your circumstances have changed, you may need to claim Universal Credit. Here is how to do it.
Estimated timeline
Universal Credit is for people aged 18 to State Pension age, in the UK, with less than £16,000 in savings, and either on a low income or not working. You must not be in full-time education unless you have certain circumstances such as being a parent or having a disability.
Prepare your information
You will need your National Insurance number, bank account details, email address, phone number, details of your housing costs (rent or mortgage), details of any income and savings, and information about any health conditions or disabilities that affect your ability to work.
Apply online at GOV.UK
About 40 minutesApply through the GOV.UK Universal Credit application. You will set up an online account and fill in information about your circumstances. If you have a partner, they need to create their own account and you link them together.
Verify your identity
1-3 daysYou will need to verify your identity. This is usually done online through GOV.UK Verify. If you cannot verify online, you may need to attend your local Jobcentre Plus with photo ID.
Attend your initial appointment
Within 7-10 days of applyingYou will be asked to attend an appointment at your local Jobcentre Plus. This is where your work coach will discuss your circumstances, set up your Claimant Commitment, and explain what you need to do to receive your payment.
There is a 5-week wait for your first Universal Credit payment. If you cannot manage during this period, you can request an advance payment of up to 100% of your expected first payment. This will need to be repaid from future payments.
Frequently asked questions
Can I get an advance payment?
What if I already receive other benefits?
Can I claim Universal Credit if I am working?
Official bodies and resources
Department for Work and Pensions
GovernmentThe government department responsible for welfare, pensions, and child maintenance policy in the UK.
Citizens Advice
CharityProvides free, confidential, and independent advice on a wide range of issues including benefits, housing, debt, and employment.
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