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Homelessness Support in the UK

If you have nowhere to live, or you might lose your home soon, the council must help you. You do not have to wait until you are on the street.

When to Ask for Help

Ask for help as soon as you know your home is at risk. You can ask if any of these apply:

  • 🏠 You have been told to leave where you are staying
  • You have an eviction notice from your landlord
  • You are fleeing violence or abuse at home
  • You cannot afford rent and may be evicted
  • Your home has become dangerous to live in

The sooner you ask, the more the council can do to help.

What the Council Must Do

Your local council (the housing department) must help you. By law, they have these duties:

  • Prevention: If you might be homeless within 56 days, they must try to stop it happening
  • Finding housing: If you are already homeless, they must help you find somewhere to stay
  • Emergency housing: If you have children, are pregnant, or are very vulnerable, they must give you emergency accommodation tonight

The council must help everyone — not just families with children.

How to Apply

Contact your local council's housing department. You can do this by phone, in person, or online.

  • Tell them you are homeless or at risk of becoming homeless
  • Bring ID, any eviction letter, and details of your children if you have any
  • Tell them about any health problems or other needs you have

The council must give you a written decision. If you do not agree with it, you can ask for a review within 21 days.

If You Need Help Tonight

If you have nowhere to sleep tonight, you can still get help.

  • 📞 Call your council's emergency housing line — available 24 hours a day
  • 📞 Call Shelter: 0808 800 4444 (8am to 8pm, every day) — free advice
  • 📞 Call Street Link: 0300 500 0914 if you are sleeping rough

If you are fleeing abuse, you do not need a local connection to the area to get help.

Questions people often ask

I do not live near a council. Can I still apply?

You can apply to any council in England where you are staying. You do not always need a local connection to get help with finding housing — especially if you are fleeing abuse.

What if the council says no?

You can ask for a review of the decision within 21 days. Shelter or Citizens Advice can help you challenge a refusal.

I have been sofa-surfing. Does that count as homeless?

Yes. You are considered homeless even if you are staying on someone else's sofa or floor. Tell the council this when you apply.

Do I have to accept whatever accommodation they offer?

The accommodation must be suitable for you and your family. If it is not suitable — for example, it is too far from your children's school — you can ask for a review.

Where to get help

Easy read version last reviewed 2026-06-15.