How do I get my money back?
Find the right refund route — Consumer Rights Act remedies, the 14-day online cooling-off, Section 75, chargeback, APP-fraud reimbursement, or small claims — based on what went wrong, how you paid, how long ago, and who sold it.
This covers consumer purchases in the UK. Your Consumer Rights Act claim is always against the retailer, not the manufacturer or courier — and card protections (Section 75, chargeback) run in parallel, so you can try more than one route. If the seller refuses and card routes fail, the small claims track of the county court handles most claims under £10,000, with mediation now built in. Free help: Citizens Advice consumer service.
What went wrong with the purchase?
Disclaimer
This information is for general guidance only and does not constitute legal advice. You should seek qualified legal help if your situation requires it.