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Which complaint route should I use?

Triage a complaint to the right ombudsman, regulator, or scheme. Covers financial services, energy, telecoms, water, housing, NHS, councils, transport, postal, and retail.

Most ombudsmen require you to complain to the company first and either receive a final / "deadlock" letter or wait 8 weeks before they will look at your case. Always do that step first.

What is your complaint about?

Disclaimer

This information is for general guidance only and does not constitute legal advice. You should seek qualified legal help if your situation requires it.