I Need to Arrange Care for a Relative
Arranging care for a parent or relative can feel overwhelming, especially if it happens suddenly. This guide walks you through the process step by step, from the initial assessment to choosing and funding care.
Estimated timeline
Contact the adult social care team at your relative's local council and ask for a care needs assessment. This is free and available to anyone who appears to need care, regardless of their finances. The council must carry out the assessment. It looks at physical, mental, and emotional needs and whether they meet the eligibility threshold (set nationally under the Care Act 2014).
If your relative has mental capacity, now is the time to set up a Lasting Power of Attorney (LPA). There are two types: one for health and welfare decisions, and one for property and financial affairs. Both must be registered with the Office of the Public Guardian before they can be used. The cost is £82 per LPA. If your relative has already lost capacity, you will need to apply to the Court of Protection, which is much more expensive and slower.
If your relative has eligible care needs, the council will carry out a financial assessment. If their assets (savings, investments, and sometimes property) exceed £23,250, they will need to self-fund initially. Below this threshold, the council contributes. If your relative has a primary health need, they may qualify for NHS Continuing Healthcare — which is free and not means-tested. Check this before agreeing to any private funding arrangements.
Use the Care Quality Commission (CQC) website to check ratings for any care home or home care agency you are considering. Visit in person if at all possible. Ask about staffing ratios, activities, meal arrangements, visiting policies, and what happens if needs change. Get a written contract and understand what the fees include and what is charged as an extra.
Confirm the care arrangements in writing. Ensure regular reviews are scheduled — councils must review care packages at least annually. Keep all financial records. If your relative moves to a care home, notify relevant organisations (GP, DVLA, bank, pension providers, HMRC). Ensure any benefits such as Attendance Allowance are claimed — these are non-means-tested and can help offset care costs.
Frequently asked questions
What if the council says my relative does not meet the eligibility threshold?
Can a family member be paid to provide care?
What is a deferred payment agreement?
Official bodies and resources
Care Quality Commission
RegulatorThe independent regulator of health and adult social care in England, inspecting and rating care services.
Age UK
CharityThe country's leading charity dedicated to helping everyone make the most of later life, providing advice, support, and companionship.
National Health Service
GovernmentThe publicly funded healthcare system in the United Kingdom, providing free healthcare for all UK residents.
Citizens Advice
CharityProvides free, confidential, and independent advice on a wide range of issues including benefits, housing, debt, and employment.
Related guides
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