Reasonable Adjustments
The Equality Act 2010 duty (sections 20-22) requiring employers, service providers, and others to anticipate and remove barriers that put disabled people at a substantial disadvantage. Adjustments must be 'reasonable' considering cost, practicality, effect, and resources. Failure is a form of disability discrimination giving rise to claims.
The duty has three limbs: (1) provisions, criteria or practices that disadvantage disabled people (e.g. an inflexible 9-5 schedule for someone whose disability requires later starts); (2) physical features that create barriers (e.g. no ramp); (3) auxiliary aids (e.g. specialist software, sign language interpreter). The duty is anticipatory for services and public functions — providers must consider needs before they arise. Examples: providing large-print documents, allowing assistance animals, modifying equipment, allowing breaks, providing reasonable time adjustments. Failure to make reasonable adjustments is itself unlawful discrimination.